Employee Engagement

PRA Group leverages and promotes a broad array of forums and activities throughout the year to foster a high performing and highly engaged workforce. Our engagement activities reflect the diversity of our organization and respect for how different solutions can reinforce our core values through engaged and committed leaders and employees across our global footprint. Our employee resource groups span our global presence, fostering community and support around well-being, diversity and inclusion, and women's empowerment.

Community Impact

Founded on doing things the right way, for the right reasons, with a long-term focus, we make it a priority to give back to the communities where we live and work. Since our inception, PRA Group has given over $10 million to charitable causes around the world. We also organize regular opportunities for employees to volunteer and make an impact.

Responsible Administration of Services & Customer Welfare

Our core values inform the respect and transparency with which we relate to our companies' customers. To foster this culture of respect, PRA Group provides annual training for employees that interact directly with customers. PRA Group's hardship policy is designed to protect the elderly, sick, and those experiencing temporary or permanent financial difficulties. This policy allows us to respond quickly to ever-changing circumstances, such as the novel coronavirus (COVID-19) pandemic. In the U.S., PRA Group does not charge interest or fees on unsecured accounts. During the COVID-19 pandemic, we temporarily suspended the initiation of new involuntary collections efforts and identified geographic areas that were particularly impacted by COVID-19 and proactively placed temporary suspensions on collection efforts in such areas.

Talent Development

Our talent development and performance management programs are focused on expanding the skills and capabilities of PRA Group employees. We provide tools to encourage optimal performance in current roles as well as for career growth and to support workforce planning.

Ensuring Professional Integrity

Included within our core values is a commitment to ethical work, which informs PRA Group’s governing Code of Conduct and commitment to complying with governing laws and regulations. 100 percent of employees and directors receive annual compliance and ethics training.

D&I Commitment Statement

“At PRA Group, we value our employees’ diverse experiences, perspectives, and abilities. We continue to foster a sense of belonging by working together to build an equitable and inclusive culture—where you are free to be yourself and be your best.”

 
 
Beginning as an outgrowth of our foundational CARES values, diversity and inclusion (“D&I”) programs, policies, and related activities have evolved into an enterprise commitment. Our diversity and inclusion team and D&I Steering Committee oversee our comprehensive D&I global strategy, local affinity groups, educational courses, and related programs across the organization to nourish employees as well as help to build and sustain the communities we serve.